These instructions explain how to request deletion of information held by Orren LLC, including information from a connected Instagram account. You do not need an active subscription to make a privacy request.
Delete your account from iPhone
Open Profile → Privacy and account → Delete account. If your plan is inactive, use Delete account on the access screen. Request a fresh email code and enter it to confirm. We complete verified requests within 30 days and email you when finished. No support conversation is required to submit the request.
A deletion request does not immediately stop subscription renewal. Use Manage your subscription to stop renewal while it is processed; we resolve the account’s subscription before completing deletion. Deleting a teammate’s account does not delete the business owner’s workspace.
Request deletion or an export by email
Write to privacy@tryorren.com from your account email. Say whether you want to delete your whole account, remove specific records, or receive an export. Identify the relevant account or connected service without sending passwords, sign-in codes or unnecessary private messages. We may verify your authority before acting and respond within 30 days.
What deletion removes
Account deletion removes the account and associated personal workspace information and connection credentials from active use, subject to records we are required or permitted to retain for tax, legal claims, security, fraud prevention or disputes. A minimal unsubscribe record is retained to honour email preferences. We explain applicable exceptions when handling your request. Backups expire through their retention cycle.
Business records an organisation is entitled to retain may remain when an individual teammate leaves. For an organisation-wide request, the workspace owner or another authorised representative should contact us.
Hide, archive and disconnect are different
- Hide or archive: changes visibility or organisation. It does not erase the conversation, the lead or information derived from them.
- Disconnect: ends the connection used for future access. Previously synchronised records are separate; request their deletion if that is what you want.
- Delete a record: use an available deletion control for that record or contact us. Removing a record in Orren does not necessarily remove its original on Instagram or another platform.
- Cancel a subscription: stops renewal. It does not delete the account or its records.
Instagram and other connected services
Disconnect Instagram in Orren or remove Orren through Instagram’s Apps and websites settings. To remove the associated data as well, email privacy@tryorren.com with the connected Instagram username and the records or account you want deleted. We verify the request and complete it within 30 days, subject to the exceptions above. Orren does not receive your Instagram password.
Google access can be revoked at Google account permissions. Use the equivalent controls for other platforms. Revoking access and deleting previously synchronised information are separate actions.
Your own devices
Cloud-account deletion does not remotely erase files or caches on your Mac or iPhone. Remove local app data separately if needed. Contact support for help before removing anything you want to keep. If a separate Apple sign-in revocation is needed, we provide instructions; that does not delay deletion of your Orren account.
If you are a lead, invitee or customer of an Orren user
The business you dealt with generally controls its sales records. Contact that business first. If you cannot reach it, contact privacy@tryorren.com with enough information to identify your request. We will help route it and act ourselves where required by law.
