01
On your devices.
The apps keep local records and cached media. Your connected workspace syncs through Orren’s cloud services; messaging and hosted features require an internet connection.
Your business.
Handled with care.
Your conversations carry more than messages. Here’s how Orren handles the information behind them, and the choices that stay yours.
See how your data is handledTeam chats.
End-to-end encrypted.
Internal team channels and direct messages are encrypted by default in the current Orren apps for Mac and iPhone. Your device encrypts the message. Authorized participant devices decrypt it. Orren’s servers deliver encrypted content without the keys needed to read your team messages.
Private team-chat text is not automatically included in cloud AI analysis. Account, membership and delivery information still support the service. This protection applies to internal team chats; Instagram DMs and other workspace records follow the separate data handling described below.
Explore private team chatOn your devices.
Connected through the cloud.
Orren combines local storage with cloud services. Here’s what that means for your information.
02
With Orren.
Workspace records are stored and processed with our cloud providers in the United States. Internal team-chat content is relayed in end-to-end encrypted form. Connected services, including your Instagram inbox, also use Orren’s servers.
03
For AI assistance.
Your question and relevant workspace information are sent to AI services to prepare a response. Private team-chat text is not automatically included in this cloud analysis.
Care in the details.
Your account. Your access.
Sign in using the methods offered in the app, including email, Apple or Google. Customer records are kept separate by account, and connections to Orren’s services are encrypted.
Payments stay with Stripe.
Stripe handles your payment details. Orren keeps the information needed to manage your subscription, without storing your full card number.
Manage your subscriptionYour work.
Your decisions.
Connecting your business shouldn’t mean losing sight of your choices.
Keep a copy of your work.
Use available export controls or request an export from us. Your local files remain on your Mac when you request deletion of your cloud account.
Choose what you connect.
Disconnect a service when you no longer want Orren to access it. Removing a connection and deleting previously synced records are separate steps.
Ask us to delete your account.
Request account deletion in iPhone settings or contact us to remove your account and synced records. We explain the process and any records we need to retain in our deletion guide.
How deletion worksGood questions.
Clear answers.
Your conversations, your connected accounts and your choices. Here’s how Orren handles them.
Something more specific?
Ask us directlyPrivacy and security
Does Orren’s AI read my conversations?
Instagram conversations and business information you sync can become context for Orren’s AI features. End-to-end encrypted internal team-chat text is not automatically included. Relevant information is sent to AI services to help prepare a response. Market Intelligence can also surface recurring questions and objections. Our Privacy Policy explains the information involved and the AI sharing choice on iPhone.
Where is my information stored?
The apps cache records on your devices, and workspace information is held with our cloud providers in the United States. Payment and email providers handle the information they need to deliver those services.
Does canceling delete my account?
No. Cancellation turns off subscription renewal. Deleting your account is a separate request, so you can make that choice deliberately. Visit subscription management to cancel, or follow the deletion guide to request removal of your cloud account.
Something we should know?
For a security concern, contact us directly. Please leave out passwords, sign-in codes, and other people’s private information.