This policy is part of the Terms of Service. It applies to licences bought from Orren through Stripe.
Cancelling
- You can cancel a monthly or annual licence at any time through Manage your subscription, or by writing to billing@tryorren.com from your account email. Cancelling stops the next renewal; the licence stays active until the end of the term you have paid for.
- Cancellation alone does not delete your data. Workspace access and hosted features require an active licence after the paid term ends. You can request an export or deletion at privacy@tryorren.com even without an active plan, as the Terms of Service describe.
Refunds
- First purchase. If Orren is not what you need, write to us within 14 days of your first purchase and we refund it in full, no questions asked.
- Renewals. A renewal charged to a licence you meant to cancel is refunded in full if you write to us within 14 days of the charge.
- Annual licences are refundable in full within 14 days of purchase. After that, an annual licence is refunded pro rata for the unused months if you cancel because we materially changed or removed a feature you relied on, or because we changed these terms and you did not accept the change.
- Trials. The seven-day trial requires a verified payment card but has no subscription charge during the trial. Unless you cancel before it ends, your selected paid subscription starts automatically. Charges after the trial are covered by the first-purchase refund policy above.
- Outages. If the service is unavailable for more than 72 consecutive hours because of a failure on our side, we extend your term by the outage or refund it pro rata, your choice.
Refunds go back to the card that paid, through Stripe, and usually arrive within five to ten business days.
Failed payments
If the first payment at the end of your trial fails, access locks immediately. A later failed renewal for an established paying customer has a seven-day grace period. Payment retries do not extend these access periods. Update your payment method through Manage your subscription. Cancelling stops future renewal; it does not itself refund a completed charge.
What is not refunded
- A term you have used past the 14-day window, other than as set out above.
- Charges from third parties for platforms you connected to Orren.
- A licence obtained through a giveaway, a gift, or a reseller we did not authorise.
How to ask
Write to billing@tryorren.com from the email address on the account, and say whether you want a cancellation, a refund, or both. We answer within two business days.
Chargebacks
Please write to us before disputing a charge with your card issuer; we can usually refund faster than a dispute resolves. A licence whose charge is disputed is suspended while the dispute is open.
